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Vitria's Open, Agnostic SOA and Exception Handling Products

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Listen to the entire 17:40 podcast Download file

     Agenda and Resources

1. Customer Requests:    
    a. Portal Building
    b. Business Process   
    c. Avoid buying entire
       SOA stack
    d. Process business

2. Business Accelerator:
     a. Certification against 
         numerous other vendors
     b. 'One-click' deployment
          atop other SOAs and
Support multiple,
         concurrent SOA efforts
     d. Key partners: BEA,
         RedHat, IBM and

3. Resolution Accelerator
      a. Types of exceptions in
          an SOA
      b. Why SOA exceptions
          can be hard to locate
      c. Repair without
          customer dissatisfaction
      d. Managing exceptions
          at the business level
          improves process

Read a complete transcript of the podcast here

Learn about SOA exception handling during our April 24th Webinar

News: Vitria to Provide Red Hat's JBoss Enterprise Application Platform for Newly Launched Open SOA Integration Suite

Learn more at Vitria's Web Site

Note: Dr. Dale Skeen will respond to comments posted below.




Dr. Dale Skeen will regularly respond to any comments posted below.


It's been a busy week over at Vitria Technology Inc., with not just one, but two interesting product releases that will enable faster and better SOA development.

Business Accelerator is an open, agnostic enterprise-class integration suite built from the ground up for Service-Oriented Architecture (SOA) and Event-Driven Architecture (EDA). Resolution Accelerator is designed to help process business exceptions and improve business processes in general. It seems to have, and -- the pun is intended here -- some exceptional capacities to ferret out and repair exceptions’ adverse effect across an entire enterprise.

“When we went out and surveyed customers, we saw that there were a few things that they were looking for in SOA technology,” Dr. Skeen said. These included portal-building ability, new was to incorporate business processes, business process management and integration-centric technology and the ability to leverage what they had done so far.

“So many times they go to vendors and they find that if they want to buy a component, they have to buy the entire SOA stack,” Dr. Skeen said, adding that many clients were caught between from what they saw two different types of tools. “One allowed to implement quickly and deploy quickly but maybe not be able to, if the project was successful, scale up to an enterprise scale,” Dr. Skeen added. “Other tools had the proven enterprise salability but were often hard to deploy to begin with, and again often came with proprietary SOA stacks,” he added.

Finding the Sweet Spot -- and Some Twists

To find the sweet spot between these desires, Vitria took decided to stay with its historical focus on providing strong integration technology and 12-year history building integration BPM tools.

“But we also decided to bring this technology to market with a twist,” Dr. Skeen said.

--Allow their technology to be used with other strong ecosystem partners that they have certified against.

--Make it agnostic by allowing it to be “once-click” deployment on top of other SOA platforms, specifically app servers and ESBs.

“This also allowed our customers to go to market quickly with current technology they have in place, even though they know over time they may have to evolve this technology,” Dr. Skeen notes.

“Also, Gartner, for example estimates, that typical SOA enterprise experiment with SOA will not have one SOA environment but anywhere from three to more, and these environments typically have to be maintained separately,” he noted.

“So, for example, if you have a JBoss environment in one geographic region, maybe a WebSphere environment in another geographic region and maybe a WebLogic environment in yet another region, still, instead of having developed three different integration solutions and deploy them into three different environments, what we allow you to develop it once and deploy it in those three environments,” Skeen said.

Vitria’s strong ecosystem of partners includes RedHat, for app server and middleware messaging services, AmberPoint for the management of Web services. Skeen noted that Vitria “was also working with IBM and BEA, companies which we have viewed traditionally been our competitors. But we think, in this new world, really we need to all be viewed as partners.”

Exceptional Exception Handling for Increased SOA

Skeen then turned to Vitria’s second upgraded product, Resolution Accelerator 3.0, which is designed to quickly and cost-effectively handle exceptions.

“Unfortunately, for many companies, exceptions are not that exceptional, i.e., they occur more frequently than what one would like,” said Skeen, who went on  to detail how they occur at all level of an IT stack, including:

  • System exceptions, such as a database or an application going down.
  •   Higher-level exceptions such as a Web service is not responding in time.


“Or even a higher level, a process for example, you submit an order. And that order needs to go through a number of steps. You need to check customer information, billing information, for example. Inventory -- do you have that in stock?” Skeen noted. “All those are likely to be different systems and any point in that long process, something could fail.”

And he added that SOA’s decentralization and multiple technology could even exacerbate the problem by making exceptions harder to locate or event.

Skeen describe how Resolution Accelerator’s solution is to uses the concept of “mass repair” to tap into all levels of exceptions by handling them it at a business-problem level and restarting all the processes that were involved in the effects of that root cause.

“So, for example, if your order stops, then what you really want to be able to do is find some way to continue that order, as quickly as possible, so you don't lose that customer,” noted Skeen added.

Mass Repair in Action

“We find that a lot of times, many problems that may occur, for example, orders being stopped, may be the result of a single problem happening at a lower level -- for example, an application goes down,” Skeen said.

“Or, if you're an energy company or a power company, your first sign of a transmission line going down may be a thousand customer calls coming in. Now clearly, those thousand calls, you need to be able to take care of, but there is one underlying cause, and once you've identified that root cause, you'd like to fix it and then be able to make sure that those customers can be taken of, or in the case of an application going down and orders being stopped, those orders can progress nicely,” Skeen said.

An added bonus is that Resolution Accelerator runs on top of Business Accelerator’s open and agnostic architecture, “which means that means that you can go into an environment with Resolution Accelerator and leverage your current SOA infrastructure. You don't have to rip and replace, you don't have to install a new stack. You can really leverage what's there,” Skeen noted.

Dr. Skeen also decribed how early adopters like telcos and financial services companies at a mature stage of SOA can use the compbination to solve key problems, such as automating their enterprise business processes by providing better insight through their governance and Web services tools into the effects of many exceptions.

“So we can really leverage the tools that really come into play and take it from just managing exceptions at the service level to really managing the exceptions at a business level,” he noted.

“In the agnostic side as well, these companies can take advantage of the fact that they probably do have multiple SOA environments, and they would like to rationalize them, perhaps reduce them to one or two,” Skeen said.

Other industries, such as healthcare services that are just at the beginning of SOA adoption “will get a complete ecosystem of partners that can out of the box provide a total SOA solution,” Skeen said.

“They can choose just to use the technology out of the box and focus only on the problem they have … later on if they need to make a different choice, they are still free to do so.”

To find out much more about the topics summarized above, listen to the entire 17:40 podcast.


Join ebizQ producer Krissi Danielson for interviews with the innovators, movers and shakers behind emerging enterprise software solutions.Have a solution that qualifies? E-mail Krissi at krissi (at)ebizq.net

Krissi Danielson

Krissi Danielsson is a podcast producer with ebizQ and contributor to ebizQ's SaaSWeek site. View more

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