Dion Hinchcliffe's Next-Generation Enterprises

Dion Hinchcliffe

Making Enterprise Applications Social: Looking at the Intranet and OpenSocial

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Just in case you've been spending time on a deserted island, you might not know that the Web these days has been moving rapidly towards a profoundly more social and interconnected version of itself. It was just over a year ago now that social networking eclipsed e-mail as the primary form of communication in the online world. As of 2010, literally millions of Web sites and thousands of Web applications now have social networking weaved into them to make them easier and more productive to use.

These features are now familiar to those that use the Web regularly. They're as simple as a sharing button to drive information to the contacts in your favorite social network. Or it can be more sophisticated, such as signing-in to Web applications with your preferred social identity or using your contact list to enlist participation in something you're doing online (see Facebook for Websites and OpenID).

However it's accomplished, the value of using your social persona and associated circle of contacts to improve our digital life is becoming clearer and clearer to the online population as a whole. As a result, our applications are getting more social by making it easier to either draw in your social connections to collaborate or send information to them, typically in the activity streams (news feeds) in their favorite social networking clients.

Enterprise Software Also Becoming More Social

We now see the same evolution occurring with enterprise software. The adoption of social features is now happening in roughly the inverse order of the age of the platform. SaaS first, then large big box native apps. For example, leading SaaS provider Salesforce added a social layer, known as Chatter, to its CRM platform late last year. Many traditional HRM and CRM platforms are also working on incorporating social but have not yet released them, though there are certainly notable exceptions such as Epicor's recent announcement of its addition of social features to its ERP system. Even formerly-stodgy subjects such as supply chain management have started seeing the benefits of social computing.

Consequently, even though this evolution is still in its early stages -- and will often overlap with the more horizontal social computing efforts materializing in enterprises these days -- the outlines of what are taking place are starting to become clear: We can expect to see social features in most types of COTS software in their new releases going forward as it becomes an expected capability in modern business software. That business applications are also becoming smaller, more Web-based, mobile, and self-service is also driving this trend forward as we'll see.

Intranet 2.0: Software Software, Enterprise 2.0, and App Stores with OpenSocial

However it's not just big box applications that are going social. The enterprise intranet itself has become much more social for many firms recently. An organization's intranet has always been a popular location for simple Web apps such as employee directories, meeting room scheduling, and so on, but has recently moved into more sophisticated types of productivity applications such as timekeeping, project planning, document/content management, and employee self-service. Now companies are adding social features to their intranet.

Adopting New Platforms That Support Social Apps

Companies updating their intranets are now adding such features as rich user profiles, activity streams, discussion forums, wiki capabilities, and other social capabilities. This is not an occasional phenomenon, it was just this year that the high-water mark was hit: Two thirds of firms now have at least one social media capability on their intranet, as of this year.

As companies begin upgrading their their local intranets to add the latest capabilities, along the way they are also adopting newer social computing platforms that also bring with them the concept of discrete social applications. These are applications, developed internally or by 3rd parties, that have a rich user profile that maintains knowledge of you and your connections with others in the organizations as well as centrally tracking your social business activities.

The leading model at the moment for interoperable enterprise social applications is OpenSocial, an open standard originally sponsored by Google that is getting traction in the enterprise. For now, it is the only widely supported social application model for enterprise social software. Actively supported by the likes of Jive, Cisco, SocialText, Atlassian, IBM, SAP, and other top software vendors, OpenSocial defines a common social app model for Web-based portals that support the standard.

It's also worth noting that OpenSocial is a popular app model for top consumer social networks such as LinkedIn, MySpace, and Ning and has consequently been tested in scale and is relatively familiar to developers.

OpenSocial: The Leading Contender for Social Business Apps

Although OpenSocial has not been as popular as Facebook's own application model, it has however caught the attention of the enterprise community in particular due to its security features, openness, and portability. To get a good sense of where things are today with OpenSocial you can read the recent recap of the state of OpenSocial that foundation president Mark Weitzel made this year, especially noting the progress on the enterprise side. The Enterprise OpenSocial Whitepaper is a good introduction to the topic and outlines the benefits as well as the issues of typical IT concern: manageability, interoperability, portability, security, and tooling requirements.

Most recently in terms of creating a broad base of infrastructure support for the standard, the Apache project has been a major enabler of OpenSocial in the enterprise. The release this month of Shindig 2.0, the latest version of the container that allows OpenSocial to run in the highly popular Apache Web server is just the latest milestone; the OpenSocial container is already in use "by thousands of enterprises" according Shindig committee chair Paul Lindner.

The promise here is of a rich ecosystem of business-enabled social applications that directly taps into an enterprise's core asset: It's people. Enterprise software vendors, sometimes a good bit ahead of their customers, are betting that social intranets are the future and that recreating the vibrant model of social applications, similar to what's found in the half-billion user strong Facebook and other social networks will be a winner if it's aimed at business-oriented tasks like collaboration, mass participation, and team communication, ala Enterprise 2.0 and social business.

Leading enterprise social software firm Jive Software seems to think so and already has the commitment of 50 cloud software developers to support its new Jive Apps Market, based on OpenSocial and OAuth. This new enterprise app store is currently scheduled for launch next year with the release of Jive 5.

The Challenge of Adopting Consumer Tech in the Enterprise

As I've covered in the past, information technology departments are at a crossroads today as they buffeted by the rapid changes in the industry, from next-generation mobile to cloud computing to social. The waves of consumer technology that are flowing into the enterprise are forcing organizations to fundamentally rethink how they design and deliver IT solutions. I've proposed that we'll inevitably move to new decentralized and emergent forms of IT as well as enterprise architecture in order to cope with and close the growing gap between the state of enterprise IT and the rest of the technology world.

A key point here is that OpenSocial, along with matching enterprise app stores, can potentially reduce the gap by providing easy access and availability of new social business solutions, often via direct end-user selection and on-boarding. Social apps + social intranets with built-in app stores make more business solutions available that are also automatically more integrated and connected with the business; these powerful new social apps understand who you are and who your connected to. When combined with an external source of safe, pre-tested, and IT-approved applications, they can reduce the risk of end-user selection and acquisition of applications and widely enable self-service at the edge of organizations.

I predict that it will take two to three years for most organizations to broadly absorb these possibilities and begin to activate on the growing potential of social intranets, OpenSocial, and enterprise app stores like the Jive App Market. There just aren't many better alternatives to look at. All of this might otherwise be just an outlier prediction except that social apps and app stores have become so mainstream in such a short time in the consumer world that the momentum is likely to carry over into the enterprise in surprisingly short order.

Are you looking at social intranets or enterprise app stores? Why or why not?

Dion Hinchcliffe

Dion Hinchcliffe is an internationally recognized business strategist and enterprise architect View more

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