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What is an intelligent business process, and how is it different from a standard business process?

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What is an intelligent business process, and how is it different from a standard business process?

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  • I'm not quite sure why there is any controversy re: iBPMS - yet another tempest in a teapot, if anything Gartner has added fuel to a vigorous dialog that has been ongoing for years.

    Clearly there exists dissatisfaction with conventional BPMN/BPMS, it comes from maturity as folks are now experienced with BPMN/BPMS, its strengths and weaknesses. Hence the Dynamic/Adaptive Case Management and iBPMS discussions.

    The bottom line is people want: a) more flexibly configurable processes; b) adaptive process models that can evolve through use; c) to leverage data/analytics for personalized interactions and recommended next-best-actions, etc.

    These are not easy to do in conventional BPMS/BPMN.

    There is an explosion of alternatives, including our Ideate Framework. It's healthy for business people to have options and seek the technology that best meets their needs.

  • An intelligent business process is just a business process applied intelligently. The whole concept is a misnomer.

    It's no different to a 'regular' business process as it's made up of the same parts; namely people, data, tacit and explicit information, technology, location, etc etc

    Anyone who thinks they need a different breed of software to manage a process because someone classed it as 'intelligent' is sadly deluded.

  • Diddo to Theo and Dave.

  • An intelligent process is one in which the decisions are as automated and managed as the process is. A standard process is one in which decisions are "outsourced" by the process to people. Decisions make processes smarter. The question is who or what makes the decision.

  • The intelligent process is where as a user interacts with the user interface the process itself recognises the trends or emerging theme and can then dynamically present the most appropriate next steps driving towards the desired outcomes.

    Poor old Gartner took right hammering in the recent response to “Does iBPMS warrant its own market segment?” Frankly putting “i” in front of BPMS is misleading when it only applies to being able to handle business logic which has been around for 10+ years!

  • Clearly there has been an "aha moment" somewhere in the industry that says BPMS has become, from the business's point of view, as impenetrable as ERP or SCM. The speed of business demands that systems can change with the same velocity.

    So Gartner finally put a name on what we've all been building for the past decade: BPMS is like every other system, it needs built-in analytics, it must facilitate collaboration (social), it needs to be accessed from anywhere (mobile), it needs to be stood up in days not months (cloud), it has to be role-specific and it needs to be easy to change by non-IT folk.

  • An intelligent business process is one that throws off meta-information in sufficient quantity and detail to fuel targeted continuous improvement efforts.

    A really intelligent business process is one that does all that while incorporating predictive abilities based on past performance.

    A freaking brilliant business process is one that makes you money.

  • I don’t think that much of Intelligent processes as of now. You can say that intelligent processes for me are processes that are as much as we can say STP (strait through processing).
    But in my opinion an intelligent process is a process that will eventually change itself with the change in the environment that surrounds it (change driver/forces). We have sophisticated business architects that identify all processes affected with a change of other processes, why not reach a level of sophistication that allows for BPMS to gather information directly from the market changes and evolve processes within the organization to match the environment changes???

    Wow, I feel like I just had a George Lucas moment!! :)

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    I Azeez is correct -- and this is different from traditional BPM, so I disagree with those who say its all the same. But not just gathering information, but adapting and responding to events and external stimuli in near real-time. Names are hard, and Gartner's name change signifies a need to ask much more of BPM especially now. And in that respect I agree with them. If people are interested I just did a webinar on this very topic: http://mediaiq.adobeconnect.com/p3qqmp8kygh/

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