Now that summer is officially over in the Northern Hemisphere and our attention is back on the business at hand, what's next for BPM?
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How about some action instead of the usual hype talk ?
Taking risks and some forward steps in embracing actual change in the industry itself (we are change agents after all, last time I looked anyway...)
Look beyond what the big analyst firms say 'must' be the trend and actually carving a trend outside of their box.
I see lots of reports, analysis, new versions of BPM software, the stale Six Sigma vs. XYZ in-fighting but it's all incremental and there to maintain a certain amount of status quo for revenues; BPM v1.1 and nothing that truly screams BPM v3.0
So what's next for BPM ?
Change.
If our industry continues its pattern BPM will go "mobile", go "personal" and go "embedded".
We already see a number of BPM systems that offer a choice interface through mobile devices. Being able to interact with corporate systems from one's hand-held device delivers all that we need. Functionality, convenience and immediacy. Expect to see more and more of our BPM activities popping up on our smartphones and for this platform to become the primary interface.
Our corporate finance systems spawned the need for spreadsheets: BPM will spawn the need for personal BPM. For all those things we do for our clubs and societies and for all those things we do for ourselves. Whether its the routine tasks of daily life or the exceptional ones, simple reminders in the calendar will seem primitive when we realize just how much of our daily lives we can automate. When you book a table for dinner: your favorite taxi service is notified and your home alarm system knows when you're going to be out and back.
And as more and more technology lives in the things we use, expect that technology to interact with your BPM systems. Your car communicating with the DMV for the license renewal, your insulin monitor communicating with your healthcare provider, your smoke detectors ordering new batteries from Amazon.
Maybe we need a new category ... so you heard it first here ... Personal Business Process Management is what's next for PBPM.
Is BPM so successful that we need something next already?
Actually, I was feeling a bit cheeky. But, then I reread your question, and you didn't ask "what's after BPM?". Just what's next.
I'd like to think there will be more collaboration built into tools, so that people can share their experiences with a process to help it become more "human" (rather than so set in stone).
I'd also expect there to be more compliance around processes, and simpler tools for managing the process lifecycle (from what we'd like to happen through what's actually happening now that the process is deployed).
Mobile will be used to extend the process all the way to the beginning or end - the last mile if you will. When "things start" so will the process.
Master Data Management will lets companies have a more consistent taxonomy so that there are fewer problems while at the same time driving better insight into how the company is functioning. This will drive better "context-based" analytics and process intelligence.
Finally, I believe "the process drives the experience". That is, the experience of how someone experiences your business. It's going to be very clear who's paying attention to their processes and who is not.
David Bressler
disclosure: I work for Software AG, a Process Vendor
What's coming is the ability to manage automated and non-automated work through business-user-friendly tools that will also cover the spectrum of structured and unstructured activities. I see this on the six-month horizon and I see this being the trend for any BPM vendor that wants to stay relevant.
Gartner Group lists in their Hype Cycle for BPM some 30-odd approaches for BPM. That's how splintered and fragmented the supposedly grand theory of BPM is. Sounds to me liek a group of threee year old tugging on a teddy bear: 'Nooo! It'smine!
Gartner go out on a limb and predict some relevance for each one. I see that as rather foolish. I think that the outdated idea of BPM will simply implode due to its overinflated self-importance.
I am not saying that the future is the ACM concept, but it is more likely in the direction of another Gartner Group subject: Intelligent Business Operations, which is a consolidation of many current solution fragments into one. Standalone BPM, just as ECM and CRM have no future. And they won't be saved by SOA ...
I posted on that a year ago: http://isismjpucher.wordpress.com/2010/10/24/eamdpcrm/ empowered by mobile:
http://isismjpucher.wordpress.com/2010/12/18/the-social-workplace-on-your-ipad/
Still working on a post on IBO.
Posted a year ago ? You and me both:
Process AI - check
Mobility/ Touchscreen based BPM - check
Distributed/ Grid BPM/ BAM - check
MDM/ CRM/ BPM/ ECM convergence - check
Virtual BPM Simulation - check
It's a pain being a homosapien when the analysts are still cromagnon....
Maybe processes running one day in the cloud (public or private) and business consuming them in a processes-as-a-platform model?
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