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What is the key to process agility?
For companies to stay competitive, they must constantly update their BPM processes.  In a question I asked Thomas Olbrich in this podcast (see page 3), What is the key to process agility?...
Replies: 15
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May 31, 2011

You need to build Change Management capability, which means structuring this work also as processes. For this you must use a process technique focused on human interactions - workflow is too rigid, case management is too loose, project management is too focused on tasks, and none of these allow the work to cross organizational and management boundaries. In other words, you need Human Interaction Management (HIM).

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