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Can a BPMS do a good job with case management?
As Bruce Silver asks in this blog post, "Can a BPMS do a good job with case management, or do you need a special dedicated tool?"  What are your thoughts?...
Replies: 12
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Nov 8, 2011

I don’t think we can make a sweeping generalization that it can’t. A really good platform like some BPMs vendors have can certainly do a good job with many things including Case management. I believe it’s just a matter of how much work and development it would take to accomplish. This would be like with any other software when you take the product outside its sweet spot there are prices to pay. But in short yes some can, but you really have to sit down and layout your priorities in what you need the system to do, and figure out how much work it would take to get there vs. buying a specifically designed Case management system.

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