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Enterprise Architecture Matters

Adrian Grigoriu

A framework that can illustrate capabilities and business services

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Eric's analogy about interface and application (see comments for the previous post, Business services versus capabilities) maybe of wider interest and hence, this post.

Application may not be the best example though because it would reduce the scope of EA to IT. It would be good though for the EA IT audience, which is in majority.
A single application would not be typically enough to deliver a capability.  Still, assuming it does, an encapsulated application behind an interface would constitute a business service. The business service hides in fact, the application, the technology from the user.
Anyhow, these constructs would be clarified and better understood if graphically represented.

The capability construct can be illustrated with ease in 3D on the EA FFLV framework representation (see picture), as a View that delivers a service, View made of the Functions, Flows, and the resource Layers, (people and technology) executing them.

English: GODS FFLV EA Framework cube represent...

The FFLV framework consists of  Functions, Flows, Layers and Views as illustrated. The capability is a View.

The Help Desk capability, the Printing capability... and non-it capabilities such as On-line Sales...  can be all be represented as Views in this framework while still integrated in the EA whole.

The business services can be easily illustrated too since they are formalised capabilities, with transparent execution for its customers. The framework metamodel would exhibit the elements to further describe a business service.

In fact, in any enterprise there is a mixture of them: some are capabilities while some are already business services such as Cloud or Web services).

In the end, an Enterprise and its architecture can be illustrated as the sum of its capabilities and the EA as the sum of the capability Views. 

You have to see FFLV at work first. Then it all comes simple. No fuzziness.

The "An Enterprise Architecture development framework" book on Amazon  would help.

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Good couple of articles on business capabilities & services. I like the description that a business service represents a formalised capability. A business capability is likely to have a number of business services. Unless the capability would be broken down into sub-capabilities creating a one-to-one where a business service is needed.

Also important to keep in mind that there will be a mix of external and internal facing capabilities / services.

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Adrian Grigoriu blogs about everything relating to enterprise and business architecture, SOA, frameworks, design, planning, execution, organization and related issues.

Adrian Grigoriu

Adrian is an executive consultant in enterprise architecture, former head of enterprise architecture at Ofcom, the spectrum and broadcasting U.K. regulatory agency and chief architect at TM Forum, an organization providing a reference integrated business architecture framework, best practices and standards for the telecommunications and digital media industries. He also was a high technology, enterprise architecture and strategy senior manager at Accenture and Vodafone, and a principal consultant and lead architect at Qantas, Logica, Lucent Bell Labs and Nokia. He is the author of two books on enterprise architecture development available on Kindle and published articles with BPTrends, the Microsoft Architecture Journal and the EI magazine. Shortlisted by Computer Weekly for the IT Industry blogger of the year 2011.

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