Decision Management: November 2007 Archives

More thoughts on decision services

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By James Taylor on November 29, 2007 1:16 PM 0 0 Vote 0 Votes
After my post on decision service design, Beth replied with a thoughtful post of her own. Beth raises the question of how many types of decision service there might be. I agree that there are several but there are many... Read More..
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Decision Service Design

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By James Taylor on November 27, 2007 9:50 AM 1 0 Vote 0 Votes
I have been thinking about decision service design a fair bit recently, as you might expect. As part of my research in this area I came across this posting by Brenda Michelson - Introducing: Business-Driven Service Design Method which has... Read More..
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Book discounted on amazon.com

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By James Taylor on November 19, 2007 2:11 PM 0 0 Vote 0 Votes
I just noticed that amazon.com is discounting Smart (Enough) Systems so, if you (or your friends) don't own a copy, now would be a great time to buy one. You can buy it here for just $41.00!... Read More..
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Decision Management, Decision Services and BPM

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By James Taylor on November 6, 2007 9:39 AM 0 0 Vote 0 Votes
The current issue of BPM Strategies magazine has a couple of great articles - one on Business Decision Management (BDM), BPM and SOA and one on Decision Services. You can see the current issue online if you are a subscriber... Read More..
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Personalization, targeting, segmentation, customer states

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By James Taylor on November 5, 2007 9:41 AM 0 0 Vote 0 Votes
I see lots of phrases used for ways to better treat customers - some talk of personalization, some of targeting. Some discuss segmentation of customers and others the definition of customer states. This last one came from a Seth Godin... Read More..
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Seven deadly sins of decision management

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By James Taylor on November 1, 2007 12:52 PM 1 0 Vote 0 Votes
I was re-reading a nice piece Larry Goldberg wrote last month called Seven Deadly Sins of Business Rules and I thought I would follow-up with a similar list for decision management. Decisions are not identified and managed during the development lifecycle... Read More..
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James Taylor blogs on decision management for ebizQ, and is an independent consultant on decision management, predictive analytics, business rules, and related topics.

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