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James Taylor's Decision Management

James Taylor

A decision-centric platform integrates case management

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This week I am discussing the characteristics of a decision-centric platform.

Not only must the platform support complex and potentially long-running cases, it must do so in a decision- and automation-centric way. It is not enough for the platform to support the definition of complex cases and their tracking and management over time. It must allow dynamic assembly of processes based on decisions made with the information available at any stage and it must return to automated, straight through processing as soon as is practicable rather than handing over cases to a completely manual process.

James Taylor blogs about decision-management technologies such as predictive analytics and business rules, discussing how they deliver agility, improve business processes and bring intelligent automation to SOA.

James Taylor

James Taylor blogs on decision management for ebizQ, and is an independent consultant on decision management, predictive analytics, business rules, and related topics.

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