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James Taylor's Decision Management

James Taylor

Adding more intelligence to business process

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Jim Sinur posted BPM Needs to Add More Intelligence to Decisions Surrounding Processes and said:

Going forward, I see a need for more sophisticated decisions that will require a deeper integration of rules, analytics, and complex events.
If you read my blogs, you know I agree with this statement in broad terms. I think, however, that the integration of BPM and events may need to come through decisions. Business decisions, properly managed, built with business rules and analytics, and mapped to KPIs/business objectives make processes smarter, simpler and more agile. No question. These decisions can also make it easier to link events and processes. For instance, I correlate a set of events to determine that customer X is in trouble and I put a message on the bus saying so. Now, which process should run? Well that depends on how good a customer it is, and that's a business decision. The business decision, implemented as a decision service or decision agent, links the event to the most appropriate process.

James Taylor blogs about decision-management technologies such as predictive analytics and business rules, discussing how they deliver agility, improve business processes and bring intelligent automation to SOA.

James Taylor

James Taylor blogs on decision management for ebizQ, and is an independent consultant on decision management, predictive analytics, business rules, and related topics.

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