James Taylor's Decision Management

Andy Bailey wrote an article recently called "Where BI has fallen short". Andy's focus is mostly on how BI has fallen short of helping managers and knowledge workers and he outlines four pillars of an ideal solution - Information Access and Search, Collaboration, Knowledge and History, and Rapid Configuration.  All of these are good points but I think he is missing the importance of operationalizing this (I know, horrible word). What I mean is, how do I bring this better decision-making to bear on the operational systems that act on my behalf, that drive my business? How does my knowledge and history get rapidly combined with information  when I am talking not about people, but about a system?

As I said last week, I think the votes are in and decision technology should be part of your BI stack so that you can share intelligence with your systems. This was the main trust of Smart (Enough) Systems (recently excerpted on ebizQ - Book Excerpt: Smart (Enough) Systems). BI has fallen short in how it helps people make decisions. It has fallen much shorter in how it makes systems smarter.

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