James Taylor's Decision Management

My friend and collaborator Neil Raden had a great post over on Intelligent Enterprise's blog - People Matter in Advanced Analytics. In it he also refers to a Tom Davenport (author of Competing on Analytics) article - "Humans and Black Boxes" - in BI Review. I wanted to point readers to both to make a point - decision technologies and using them to manage decisions help you get more from your people, not simply replace them with automation. Automating decisions can let your staff focus on the softer aspects of their job, like interacting with customers, and can give your experts effective tools for pushing their expertise out into the far reaches of the organization. Decision management can also empower business users to "own" some of their systems, analysts to drive their models of customer behavior into systems that will actually use them and let the IT staff focus on the hard technical problems of your IT infrastructure.

Win-win-win.

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