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James Taylor
James Taylor's Decision Management
James is one the leading experts in enterprise decision management, a published author and a principal of Smart (enough) Systems LLC. His blog discusses the use of decision management technologies like predictive analytics and business rules to deliver agility, improve business processes and bring intelligent automation to SOA.

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November 02, 2006
Focus on those diamonds not on those boxes

Think about your processes. Think about your process diagrams. Everyone has done a ton of work eliminating boxes (process steps) and trying to speed up and improve how those boxes get executed. Great. What about those diamonds? How much work have you done improving the decisions within these processes? If the answer is "not much" then you are pretty typical but you are also missing some great opportunities.

So automate and improve those diamonds.

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Posted by jtaylor in Business Process Management • Business Rules • Decision Technologies |Digg This|Add to del.icio.us

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