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James Taylor's Decision Management

James Taylor

Don't confuse Performance Monitoring with Performance Management

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Corporate Performance Management is a term created by Gartner back in 2001 meaning "all of the processes, methodologies, metrics and systems needed to measure and manage the performance of an organization". Yet when I read about corporate performance management I mostly read about dashboards, reports, KPIs and so on. This to me is all about performance monitoring.Where's the management in all that? Well in the people I suppose - they can behave differently, manage their environment differently, based on the monitored performance.

  • I cannot help but feel this is missing an opportunity. What if the systems being so carefully instrumented to provide these great reports and dashboards, were also easy to change?
  • What if the people who see the dashboard and understand the importance of the KPIs could respond to them by logging on to a system and changing the way the systems, and thus the company, behave?
  • What if the reports that predict forthcoming problems had matching algorithms running automatically to drive change in systems?
  • What if your alerts were to tell you how your systems had responded not to ask you to respond?

All this is doable, you just need to think about how to use decision technologies to manage decisions in parallel with thinking about the technologies that let you monitor it. I wrote an article on this topic - Shifting Your CPM Into Action - enjoy.

James Taylor blogs about decision-management technologies such as predictive analytics and business rules, discussing how they deliver agility, improve business processes and bring intelligent automation to SOA.

James Taylor

James Taylor blogs on decision management for ebizQ, and is an independent consultant on decision management, predictive analytics, business rules, and related topics.

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