News
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20 Aug 2025 / Software & Services
GenAI makes its way into Microsoft Excel, Adobe Acrobat Studio
The new AI features transform documents and spreadsheets into interactive tools that enhance productivity and streamline workflows across industries.
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20 Aug 2025 / Patient access
ONC: As patient engagement tech soars, a digital divide opens
More organizations have adopted patient engagement technology capabilities, but have they also deepened a digital divide?
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20 Aug 2025 / Medicare, Medicaid & CHIP
States to receive immigration reports on Medicaid enrollees
The Trump Administration is doubling down on honing Medicaid enrollment, with CMS now alerting states about Medicaid enrollees with unverified citizenship or immigration status.
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20 Aug 2025 / AI Technologies
Meta restructures AI division aiming for superintelligence
Despite the resources Meta has, it will likely face challenges as it seeks to meet its goal.
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19 Aug 2025 / Customer Service & Contact Center
AI agents evolve how automated customer service works
Thrive, a managed services provider, discusses real-world applications of AI agents for customer service.
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19 Aug 2025 / Health plans & TPAs
Medicare Advantage member satisfaction declines as trust wanes
A lack of trust and increased confusion amid policy shifts have contributed to a decline in Medicare Advantage member satisfaction, new J.D. Power data shows.
Technology Insights
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20 Aug 2025 / VoIP & IP Telephony
6 key strategies to ensure 911 compliance
A mobile and hybrid workforce makes phone location and 911 call routing challenging. Explore ways to ensure your company is doing all it can to protect employees in an emergency.
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19 Aug 2025 / Backup & Recovery Software
Image-based vs. file-based backup: Key comparisons
Image-based backups protect entire systems with single files, while file-based backups offer granular protection. Most organizations benefit from implementing both approaches.
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19 Aug 2025 / Network Security
Use ssh-keygen to generate new key pairs: A full tutorial
Use ssh-keygen to create new key pairs, copy host keys, use a single login key pair for multiple hosts, retrieve key fingerprints and more.
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19 Aug 2025 / Talent Management
Should you outsource your FMLA administration?
Delegating FMLA-related communications to an outsourced administrator can improve employee experience. Learn more about benefits and drawbacks of hiring a third-party provider.
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