Would you say that a process perspective on design gives another result than a service perspective (trying to avoid the classic top-down vs bottom-up discussion)?

Jonas, I think that a big part of the process versus service perspective on design is similar to top-down versus bottom-up perspectives. However, I think that a process perspective is more likely to involve more of the business and their concerns, and focus on processes that span the enterprise and its trading partners. Many top-down designs still focus on a silo, whereas a process perspective on design forces a wider view.