Column 2

Sandy Kemsley

Gartner Day 1: Metastorm customer session

user-pic
Vote 0 Votes

After lunch, we had two short vendor sessions: in some cases, the vendor themselves presented; in others, the vendor's customer presented. For the first session, I went to see Metastorm's customer Great Clips talk about The Power of SOA & BPM for Human and System-Based Process Optimization. Jim Waldo and Kathy Wetzel of Great Clips talked about how they analyzed their processes, particularly the process of opening a new (franchised) salon. Their process is very human-intensive, and there were a lot of gaps in the old process.

By applying BPM tools and techniques, they were able to eliminate 20% of the work steps and simplify another 70% of the steps, automate at least 8 handoffs and eliminate status checks. In total, they were able to shave 2 weeks of lag time out of the 16-week salon opening process, which has allowed them to grow the business without increasing the headcount -- for five years now. There's greater visibility into the processes, which provides for better management.

They phased in BPM over 3 years, and have seen an unexpected agility in introducing changes to processes, and find that they spend a lot less time worrying about the paperwork and the processes, and more time concentrating on the things that matter, like increasing their business and promoting their brand.

Our Popular BPM Bloggers


ADVERTISEMENT