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Enthusiasm is running high at Forrester's annual Business Process Forum, where the message is, quite simply: "It's all about the customer." Of course, that's classic advice, but as suggested by the conference title--"The New World of Customer Engagement"--BPM professionals need... Read More..
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In the aftermath of the end-of-2007 “holidaze,? I’ve had multiple opportunities to attempt to return gifts and other items purchased online, and to launch inquiries with vendors online, via e-mail and on-screen, at-site Web forms. I’m disappointed. Apparently, in 2008,... Read More..
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Business process management and optimization -- philosophies, policies, practices, and punditry.

Anne Stuart

I am the editor of ebizQ.

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