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When Business Processes Befuddle (or are Broken, or Fail): E-Mail and Customer Care

By Michael Dortch on February 27, 2008 7:55 PM 0

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In the aftermath of the end-of-2007 “holidaze,” I’ve had multiple opportunities to attempt to return gifts and other items purchased online, and to launch inquiries with vendors online, via e-mail and on-screen, at-site Web forms. I’m disappointed. Apparently, in 2008,... Read More..

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When Business Processes Befuddle (or are Broken, or Fail): E-Mail and Customer Care by Michael Dortch in BPM in Action

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Peter Schooff is Forum Editor and frequent blogger for ebizQ. Peter can be reached at peter@ebizq.net

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