BPM in Action: Business Knowledge Management Archives

The Big Mash-Up Meets the Big Meltdown: Why Now’s a Great Time to Invest in IT, and Where

By Michael Dortch on November 13, 2008 8:09 PM 0 0 Vote 0 Votes

To be brief, you can never find better bargains than during economic turbulence. So if you can find technologies that deliver business value – lower costs, higher profits, better productivity or customer/partner satisfaction – you should find a way to... Read More..

Categories: BPM, Business Knowledge Management, Current Events, IT Infrastructure Management, Process Visibility, RFID, Software as a Service, The Big Mash-Up

HP and Intel, and Yahoo! – Oh, My! Talk About Your “Big Mash-Ups!”

By Michael Dortch on July 29, 2008 5:21 PM 0 0 Vote 0 Votes

Well, well, well. That would be one “well” each for Hewlett-Packard, Intel, and Yahoo!, all three of which announced today plans to build a test bed for cloud computing that will span six data centers in three countries. The goals... Read More..

Categories: BPM, Business Knowledge Management, Current Events, IT Infrastructure Management, Information Lifecycle Management, Process Visibility, SOA, Software as a Service, The Big Mash-Up

Back to BPM (for a bit, anyway): Appian Movin' On Up (Continued, sort-of...)

By Michael Dortch on July 25, 2008 4:53 PM 0 0 Vote 0 Votes

Appian, one of the few remaining "pure-play" BPM vendors, just announced its first-ever venture investment – $10 million from Novak Biddle Venture Partners. I participated in a very interesting conversation among several other industry analysts, Matthew Calkins, Appian’s President and... Read More..

Categories: BPM, Business Knowledge Management, Current Events, IT Infrastructure Management, Information Lifecycle Management, Software as a Service, The Big Mash-Up

The Big Mash-Up, Continued: What RFID Means, REALLY – Real-Time, Fully Integrated Data!

By Michael Dortch on June 9, 2008 8:19 PM 0 0 Vote 0 Votes

Why are American Apparel, South America's Falabella, BGN, a major book retailer in the Netherlands, Staples superstores in Canada, and other retailers around the world attaching Radio Frequency Identification (RFID) tags to every item in many of its stores? Especially... Read More..

Categories: BPM, Business Knowledge Management, Collaboration, Enterprise Information Integration, Information Lifecycle Management, Process Visibility, RFID, SOA, The Big Mash-Up

The Big Mash-Up, Continued: Perhaps Perfect Process Perception?

By Michael Dortch on June 4, 2008 9:28 PM 0 0 Vote 0 Votes

If you had complete visibility into everything that happened across your enterprise and its networks and IT resources, how would your business processes change? This is not just a philosophical exercise, at least not anymore. If it’s true that “you... Read More..

Categories: BPM, Business Knowledge Management, Current Events, Enterprise Information Integration, IT Infrastructure Management, Process Visibility, The Big Mash-Up

IBM: I Believe (in the Big) Mash-Up!

By Michael Dortch on April 25, 2008 11:01 AM 0 0 Vote 0 Votes

Earlier this month, IBM announced that it has integrated its FileNet BPM offering with Cognos 8 (which IBM also owns) and its business intelligence features. The company has also transformed its January acquisition of AptSoft into IBM WebSphere Business Events,... Read More..

Categories: BPM, Business Knowledge Management, Current Events, Enterprise Information Integration, Event-Driven Architecture, IBM, IT Infrastructure Management, SOA, The Big Mash-Up

The Big Mash-Up, Continued: What Does BPM Want?

By Michael Dortch on March 25, 2008 1:45 PM 0 0 Vote 0 Votes

As I’ve mentioned here previously, I (along with some other industry observers whose opinions I respect, sometimes more than my own) fervently believe we’re watching the colliding convergence of multiple technologies. These include, but are not limited to, BPM, event-driven... Read More..

Categories: BPM, Business Knowledge Management, Enterprise Information Integration, Event-Driven Architecture, Information Lifecycle Management, SOA

“Renting BPM,” “BPM Live,” and “The Big Mash-Up”

By Michael Dortch on March 24, 2008 10:21 PM 0 0 Vote 0 Votes

Dennis Byron, my new ebizQ BPM “blogmate” and one of my favorite pundits, wrote recently about Appian and Enterprise Rent-a-Car. I love the idea of “renting BPM,” and agree with Dennis completely that it’s something we could sooner rather than... Read More..

Categories: BPM, Business Knowledge Management, Current Events, Enterprise Information Integration, Event-Driven Architecture, Information Lifecycle Management, SOA, Software as a Service

When Business Processes Befuddle (or are Broken, or Fail): E-Mail and Customer Care

By Michael Dortch on February 27, 2008 7:55 PM 0 0 Vote 0 Votes

In the aftermath of the end-of-2007 “holidaze,” I’ve had multiple opportunities to attempt to return gifts and other items purchased online, and to launch inquiries with vendors online, via e-mail and on-screen, at-site Web forms. I’m disappointed. Apparently, in 2008,... Read More..

Categories: BPM, Business Knowledge Management, Customer Care

So, Where Were We? Anything Happen While I Was Gone?

By Michael Dortch on February 18, 2008 10:14 PM 0 0 Vote 0 Votes

Let’s see, what have I missed lately? Oracle and BEA: In January, the two companies finally reached agreement on Oracle acquiring BEA. As my Aberdeen Group colleagues wrote, the deal has multiple implications, not the least of which involve the... Read More..

Categories: BPM, Business Knowledge Management, Current Events

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