BPM: April 2007 Archives

This may seem counterintuitive, but Salesforce.com, Inc. says it wants to help to create and nurture future competitors. Yes. To itself. The company's ability to deliver software as a service (SaaS) for customer relationship management (CRM) and other critical business... Read More..
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If people won't do what they should do voluntarily, sometimes, what they should do must be built into the tools they use. That's why things I think things like BPM and business knowledge management (BKM) have to be woven into... Read More..
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OK, so we're moving merrily along towards a "CPR" ("culture, process, results") approach to success with BPM and business knowledge management (BKM). Such an approach must address seven interconnected factors to succeed. These are processes, people, platforms, products, planning, projects,... Read More..
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As discussed here previously, a "CPR" approach that addresses culture, process, and results is a solid path towards success with BPM and business knowledge management (BKM). And that CPR approach works best with a focus on seven interconnected factors –... Read More..
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As a short break from my emerging, multi-entry rant about the seven pillars of enterprise transformation, I thought I'd take a shot at answering a question I received from an attendee of a recent BPM Webinar conducted by my employer,... Read More..
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Does it seem weirdly recursive to discuss the need for processes to manage processes? (Don't worry; it's a rhetorical question.) My ebizQ blogging colleague, Keith Harrison-Broninski, is engaged in a friendly debate about processes engendered by a response to one... Read More..
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So you've decided to take a shot at the "CPR" approach to BPM and business knowledge management (BKM) outlined here previously. You agree that culture, process, and results represent a potentially effective strategy for engendering support for BPM and BKM... Read More..
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Anyone who has heard me speak at an industry event, live or online, has probably heard me tell this story – but I think it's so important to success with business processes, I'm going to keep telling it. At an... Read More..
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As reported by ebizQ, OutlookSoft Corp. announced the availability of a new Business Process Flows (BPF) Marketplace. This is basically a "community repository" that gives users of the company's OutlookSoft 5 performance management solution new choices. Those users can configure... Read More..
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I am now the happy recipient of several comments in response to and/or in the same "neighborhood" as some of my recent posts here. Those comments come from David Chassels, CEO of a company called Procession plc. Procession specializes in... Read More..
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Business process management and optimization -- philosophies, policies, practices, and punditry.

Anne Stuart

Anne Stuart, site editor for ebizQ, is a veteran journalist who has written for national magazines, daily newspapers, an international news service and many Web sites. She’s specialized in covering business and technology issues since 1993, holding senior editorial positions at CIO, Inc., WebMaster and Redmond Channel Partner magazines, and freelancing for many other print and online publications. Previously, she was an editor and reporter for The Associated Press and several daily newspapers. Based near Boston, she can be reached at astuart@techtarget.com.

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