Anne Stuart’s BPM in Action

Anne Stuart

Insights from Gartner's 2013 BPM Summit

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Greetings from Gartner's 2013 BPM Summit in National Harbor, Md. Nearly 600 of us are here learning new ways to drive "breakthrough business performance."

Following is a handful of insights and tips excerpted from presentations on the conference's first day.

On change: "By definition, you're all about creating change. It's why you're here; it's what you do, day in and day out. When you create change, you create conflict." ----Tina Nunno, Gartner vice president and distinguished analyst, in her keynote address on avoiding organizational "land mines."

On leadership: "If [people] don't trust you, the minute something goes wrong, you're done." -- Tina Nunno.

On dealing with limited resources: "See if you can give them at least a piece of the project so they're not just hearing 'no.'"--Tina Nunno.

On automation--or lack of it: "We feel like the world has missed [the message] that we never use the word 'automate.' BPM is not just about automation. It's about coordinating your resources, about orchestrating interactions of all those resources." --Janelle B. Hill, Gartner vice president and distinguished analyst, BPM Summit Chair.

On cloud: "Cloud is very, very shiny today. Don't get distracted by it....Moving your business processes to the cloud is not the goal. Using the cloud to optimize business outcomes is the goal." --Michele Cantara, Gartner Research vice president.

On BPM: "You can use BPM as a way to surround your processes, whether they're on-premises, in the cloud or outsourced. You can essentially create a BPM control tower."-- Michele Cantara.

On getting started with BPM: "Run a proof of concept project, demonstration value to the business and communicate your success loudly. Find another opportunity and do it again." -- John Dixon, Gartner managing vice president, on getting started with BPM.

On metrics: "Baseline everything before you start." -- John Dixon.

On resource optimization: "If you do resource optimization, you will be a hero." -- Jim Sinur, Gartner Research vice president.

On the long-term view: "It's important to understand that today's mission-critical system could easily become tomorrow's legacy system." Alan Trefler, founder and CEO, Pegasystems Inc.

On in-house BPM expertise: "Don't skimp on transformational skills. These can make or break a project."-- Bruce Robertson, Gartner Research vice president, in a session on establishing a business process competency center (BPCC).

On communicating the value of a BPCC: "We've got to get specific about value propositions. That's what metrics are for." -- Bruce Robertson.


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Business process management and optimization -- philosophies, policies, practices, and punditry.

Anne Stuart

I am the editor of ebizQ.

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