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Anne Stuart’s BPM in Action

Anne Stuart

Gearing up for Forrester's Forums in Boston

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BPM, content and collaboration pros will gather in Boston this week for Forrester Research's deep dive into the latest thinking in both fields. Will you be there?

At Forrester's Business Process Forum, attendees will explore "the new world of customer engagement." Forrester analysts and industry leaders will focus on how businesses can transform customer service with new BPM strategies, approaches and technologies.

Meanwhile, the concurrent Forrester Content & Collaboration Forum revolves around a simple question: "Is your workplace ready for the mobile workforce?" C & C forum speakers will talk about smart content and collaboration strategies for going mobile.

Both events will run Thursday and Friday (Sept. 22-23). I'll share highlights here and elsewhere on ebizQ. Meanwhile, please see our special collection of pre-event Q & As, podcasts and articles on our Business Process Forum page and our Content & Collaboration page.

If you'll be attending either Forum, please stop me to say hello. I'd be delighted to meet any of ebizQ's readers or contributors in person.

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Business process management and optimization -- philosophies, policies, practices, and punditry.

Anne Stuart

I am the editor of ebizQ.

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