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Anne Stuart’s BPM in Action

Anne Stuart

Artie Mahal and the anatomy of a business process

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I've been reading Artie Mahal's recently published book, "How Work Gets Done: Business Process Management, Basics and Beyond" (Technics Publications LLC, 2010).

All I can say is: I wish I'd started digging into this book much sooner--like on my very first day as editor of ebizQ.

As many of you know, ebizQ was acquired by TechTarget nearly a year ago. I came aboard several months later. Since then, we've been gradually sharpening our editorial focus to specialize in process management and improvement. Going forward, you can expect all our content--from articles to blogs to forum discussions--to increasingly zero in on BPM.

So for me personally, Mahal's book couldn't be more timely. But my sense is that "How Work Gets Done" is a terrific resource for BPM professionals of all levels. If you're a newbie, you'll find yourself in the hands of a guide who explains things clearly and logically. And if you're more experienced, you're still likely to fill some knowledge gaps and pick up some valuable tips.

Paul Harmon, founder and executive editor of Business Process Trends, said this in reviewing the book: "If you have ever wished you had a very practical friend who could sit down and talk you through just what's involved in improving how work gets done at your organization, this is the book!" I wholeheartedly agree.

To see for yourself, please read two ebizQ articles in which Mahal breaks down a business process, piece by piece. (The material, adapted from Chapter 4 of "How Work Gets Done," is, of course, reprinted with the publisher's permission.) Part I looks at inputs, outputs and outcomes. Part II looks at guides and enablers, and offers several important takeaways.

I invite you to read and enjoy -- and learn. I certainly did.

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Anne, I have had a copy of the book for a few months now and could not agree more with you that it covers the subject in a very business user friendly way.

I have reccomended the book to a number of my business colleagues who are new to all things BP related and feedback so far is positive.

I particularly like the section on page 43 "How Information Systems are Born" and fully agree with the need for improvement in awareness and education at all levels of the organisation.


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Business process management and optimization -- philosophies, policies, practices, and punditry.

Anne Stuart

I am the editor of ebizQ.

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