Anne Stuart’s BPM in Action

Anne Stuart

Creating a BPM Center of Excellence

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Having BPM center of excellence (CoE) can make a big difference--but building one doesn't have to be a big deal.


In fact, at a recent BPM conference, one analyst's first piece of advice for establishing a CoE boiled down to just three words: "Don't overthink it."


Research shows that having a CoE--a central resource for BPM standards, best practices, tools, expertise and support--correlates strongly with BPM success. It's also valuable for establishing long-term BPM strategy.


But experts say that an effective CoE doesn't necessarily require a massive investment of money or people. It just needs the right blend of business and IT skills.


My new article on creating a CoE offers advice from the experts on achieving that mix and, where possible, drawing on existing resources rather than starting from scratch. I invite you to read it, then share your own CoE tips, comments, questions and experiences (yes, even your horror stories).


As always, you can reach me anytime at astuart[at]techtarget.com.

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Hi Anne,

Your point about starting small for a BPM CoE is very important and a critical success factor. it is not easy to prove the ROI for a CoE and hence keeping it optimal and define a clear set of metrics around which we will measure the initial outcomes can go a long way. some of The other critical issues around establishing a CoE are what is goal of the CoE, who will own it, who will fund it and what is the service model?

Hence the start up phase must be simple but still address the key issues which can make or break the COE.

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Business process management and optimization -- philosophies, policies, practices, and punditry.

Anne Stuart

I am the editor of ebizQ.

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