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Anne Stuart’s BPM in Action

Anne Stuart

Missed opportunities, lost potential?

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I'm intrigued by a current debate on ebizQ's Forum about the processes most likely to be overlooked in BPM.

The discussion, launched by ebizQ Contributing Editor Peter Schooff, stems from a report by the Association for Information and Image Management (AIIM). Among other things, AIIM found that two-thirds of the nearly 500 companies it surveyed view BPM as important.

But here's the surprising piece: Nearly as many say they've only addressed only about 20 percent of their organizations' potentially profitable processes. In other words, a majority of survey respondents are saying: "Yes, we think BPM matters. We're just not actually using it for most of our processes."

Like AIIM executive and blogger Bob Larrivee, I'm wondering why that's the case. Got any theories? I'd love to hear them.

Meanwhile, I highly recommend visiting the Forum to learn more about what types of process-improvement opportunities your organization might be missing. You'll also find a quick-hit list of "no-brainer" candidates for BPM projects.

And I encourage you to visit ebizQ regularly in the coming weeks, when we'll be featuring practical advice for launching a social BPM initiative, creating a BPM center of excellence and much more.

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Business process management and optimization -- philosophies, policies, practices, and punditry.

Anne Stuart

I am the editor of ebizQ.

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