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Anne Stuart’s BPM in Action

Anne Stuart

BPM and project management--and when process says 'no'

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I spent a fruitful couple of days last week at the 13th International Business Rules Forum in Alexandria, Va., an intensive event that covered much more than just business rules.

In fact, the conference offered three BPM tracks--one exploring on BPM as a methodology, one looking at BPM as a platform and one focusing on BPM as a management discipline.

I'll be reporting on some of those BPM sessions in the next week or two. Meanwhile, I wanted to highlight two of them here.

First, Gina Abudi of Peak Performance Group Inc. gave a terrific talk on taking a project-management approach to BPM. See my report on her presentation for just a few of her tips, and for links to her presentation and related materials.

Later, Roger Burlton, founder of BPTrends Associates, led a lively session in which attendees shared horror stories about business processes gone bad.
Participants received stylish "Process Says No!" t-shirts in exchange for their tales.

Speaking as consumers rather than professionals, attendees described massive process failures involving airlines, hotels, insurers, credit-card companies and even the conference's own registration system. The session probably could have continued for hours without exhausting all the complaints.

A few failed-process stories were outrageous. Some were painful. Many were wryly funny. Collectively, they reminded us that process improvement is always a work in progress.

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Business process management and optimization -- philosophies, policies, practices, and punditry.

Anne Stuart

I am the editor of ebizQ.

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