Back in February 2009 I mentioned in a blog post my role as an independent judge in a Global 360 business process management (BPM) awards program for its clients. It was called the Customer Innovation Awards Program and was designed to recognize a slate of Global 360 customers and partners that achieved "business-changing benefits as a result of their BPM implementations." The results were announced on May 22, 2009. (Note: you have to click through to the press release on the Global 360 site, which may or may not be still listed based on when you are reading this blog post.)
As I said in February I don't endorse one software product or service of any kind over another as a condition of what I do. But I do endorse the idea of building up the bank of case studies that show how BPM makes a difference in the real world. This ebizQ article from June 2008 cited some examples and, as I hoped, activities like Global 360's help expand the repertoire. I will also be moderating some sessions in the June 2009 ebizQ BPM in Action conference and leading the conversation in a real-world direction.
My fellow judges included Bruce Richardson, Chief Research Officer, AMR Research; and Clay Richardson, Senior Analyst, Business Process Management, Forrester Research. As the non-Richardson on the panel, I got to be quoted for the others saying
"I was very pleased to participate as an objective third-party judge, gaining additional insight into how organizations are leveraging BPM technologies to drive greater business results for their organization."
Top honors went to Intuit's Payment Division, Nike's Customer Financial Services group and Nissan's Motor Acceptance Corporation. Winners in regional categories included AIU Holdings Small Business, and Irish Life Corporate Business and its supplier Zarion.
There was a good line up of other competitors among the Global 360 customer base and I read that Gartner is holding a similar BPM competition. It takes time on your part to enter your BPM project but getting the word out is good for the whole BPM and information technology community. And good for building cred with your own management.
No matter what suppliers you or looking at or which you eventually choose, it is important to go to your management with "BPM in the Real World" examples.
-- Dennis Byron