I had been doing research in the area of case management for this ebizQ feature article and spoke with Lynn Hogg, President of Pallas Athena USA. As is often the situation, one thing led to another and Lynn introduced me to some process discovery ideas that I think are important to consider in thinking about business process management (BPM).
Lynn says you can't do good case-management-based BPM without doing process discovery first. I take it a step further. I say you are doing process discovery whether you know it or not all the time. So the message is think about doing it right.
I asked Lynn to participate in this podcast. Pallas Athena has been around since 1993 as a European supplier of BPM software solutions and services and has over 1,800 customers with over 1 million users in healthcare, insurance, financial institutions, and government. It entered the US market in 2007.
Lynn's experience before Pallas Athena is helping other European companies enter the US market and he's done that for iXOS, EASY Software and Saperion. During his career, he also held sales and management positions with OTG Software, which was later acquired by Legato, which in turn has been acquired by EMC. Lynn has been a longtime member of AIM, better known as the Association for information and Management and is also a member of the SAP Users Group known as ASUG or America's SAP Users Group.
Spend some time with this podcast and learn with me a litle bit about process discovery, a BPM subject area I am going to dive into more deeply starting in June. (In the meantime, send me input on BPM in Cloud Computing as described in this post.)
-- Dennis Byron