"Understanding Business Process Management & the 'People' Factor of Process Change"
This is the first of three e-seminars on business process management sponsored by Talisen Technologies. I have been invited to join Howard Webb (Principal, the BPM Group) in this first e-seminar to discuss the “people aspect” of BPM and how change leaders are enabled by BPM adoption. The next two sessions will feature a discussion of process and technology aspects of BPM.
Change management and people issues are a neglected aspect of BPM adoption. In the BPM Master Classes that webMethods conducts, I frequently quiz the audience on their change management practices. Most technologists don't realize the importance of this. They assume that the cool technology of the day will win the hearts and minds of the business folks. In reality, business executives are besieged by change: from customers, competitors, and economic conditions. Many of them are barely coping with it. Asking them to deal with another change—a pretty radical one at that—is rather risky without employing some change management techniques.
While Howard will cover how to get support for BPM and link it with other process improvement efforts, I'll focus on the implications on an organization of implementing BPM.
Register here to attend this webinar on March 16, 2007, at 10:00 am CST.