Ground-Floor BPM

Scott Menter

2013: The Year of BPM (Again)

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Welcome to 2013!

So, BPM fans (as well as those who are simply BPM-curious) may wonder what's in store this year on the BPM front.

A recent forum topic raised the same question. I gave two short answers (plus one shameless plug for this blog), and I'd like to expand on those. I'll cover the first of these this week and the second next week, just to give you something to look forward to.

1. Further integration of BPM into packaged applications.

Enterprise applications are great at structuring and storing data. Forrester refers to these types of apps—think CRM, ERP, ECM, HRIS—as "systems of record": they collect data from a variety of sources and organize it in a way that makes it accessible and useful for workers. But BPM has raised the bar, and now organizations expect to access, combine, and update that information as part of fully automated business processes.

Many application vendors offer a certain amount of workflow functionality, usually as an optional extra. Unfortunately, the workflows are often difficult to modify and difficult to integrate with data from other applications. And, of course, the skills needed to build workflows in one package don't transfer well to another.

But customers and vendors alike have come to recognize that BPM solutions—or, as Forrester has nicknamed them, "systems of engagement"—can overcome these problems, tying disparate systems of record together. As a result, packaged app vendors are beginning to realize that integrating directly with BPM software can provide more functionality for less effort than building their own workflow features. Expect this trend to accelerate in 2013.

Once again, happy new year. May you and yours enjoy a fulfilling and healthy year filled with happy surprises and rewards.

Tune in next week for my second prediction!

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Scott, as far as I know it was John Mancini, the president of AIIM, who coined the term systems of engagement. While I am not sure of that I am pretty sure that I have not read anything from Forrester research about it before he and consequently I started to use the term.

http://isismjpucher.wordpress.com/2012/02/04/digital-landfills-spam-versus-content-is-the-process/

In regards to integration of ECM/CRM/BPM I have proposed (and offered such solutions) for around ten years. One issue is that both CRM and ECM are really not well served with rigid flow-diagrams. Therefore I proposed as long the need for much more flexible processes, now named ACM. It has been a hard sell mostly because the BPM and analysts communities have ignored that consolidation need and stuck to its market fragmentation.

It is nice to read that this is changing after all ...

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Scott covers ground-level BPM issues of interest to enterprise users who are tasked to do more with less while improving business processes.

Scott Menter

E. Scott Menter is the VP of Business Solutions for BP Logix, a provider of business process management (BPM) solutions to corporate, non-profit, and government organizations. In addition to technology leadership positions in financial services and higher education, Scott also spent over a decade leading his own identity management software firm. Contact Scott at Scott.Menter@bplogix.com
or http://twitter.com/ESMatBPL.

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