http://www.ebizq.net/blogs/bpm_theory/ This blog offers a true “practitioner’s perspective,” with issues and commentary based on real-world experience across many industries. en-us Copyright 2012 Mon, 23 Apr 2012 18:40:10 -0500 http://www.sixapart.com/movabletype/?v=4.37 http://blogs.law.harvard.edu/tech/rss When configurable workflow systems came on the scene, it was a welcome addition to the choices of either custom software or inflexible packaged applications. Generations of BPMS platforms have added more and more capability and flexibility. But no part of... http://www.ebizq.net/blogs/bpm_theory/2012/04/workflow-workflow-everywhere.php http://www.ebizq.net/blogs/bpm_theory/2012/04/workflow-workflow-everywhere.php Mon, 23 Apr 2012 18:40:10 -0500 tim This is the final post in a series about the distinction between what the business does and how the business does it. The previous post introduced business architecture and specifically capability modeling to describe and document what the business does.... http://www.ebizq.net/blogs/bpm_theory/2012/03/what-vs-how-part-3.php http://www.ebizq.net/blogs/bpm_theory/2012/03/what-vs-how-part-3.php Business Process Management Mon, 19 Mar 2012 19:00:58 -0500 tim My last post presented the intersection of strategic planning, business architecture, and BPM, and the distinction of what the business does vs. how the business does it. It can be found at: http://www.ebizq.net/blogs/bpm_theory/2012/01/what-vs-how-part-1.php. This blog entry is #2 of a... http://www.ebizq.net/blogs/bpm_theory/2012/02/what-vs-how-part-2.php http://www.ebizq.net/blogs/bpm_theory/2012/02/what-vs-how-part-2.php Business Process Management Mon, 27 Feb 2012 10:04:00 -0500 tim In working on business strategy, business architecture, and BPM, and the intersection of the three (do I feel a Venn diagram coming on?), I often come across this core distinction: what the business does vs. how the business does it.... http://www.ebizq.net/blogs/bpm_theory/2012/01/what-vs-how-part-1.php http://www.ebizq.net/blogs/bpm_theory/2012/01/what-vs-how-part-1.php Business Process Management Tue, 31 Jan 2012 11:28:57 -0500 tim Back to work today, and back to the world of BPM! Here are some 2012 New Year's resolutions. I will be more patient when I hear people say that BPM stands for Business Process Modeling.I will finish reading "The Lean... http://www.ebizq.net/blogs/bpm_theory/2012/01/new-years-resolutions.php http://www.ebizq.net/blogs/bpm_theory/2012/01/new-years-resolutions.php Business Process Management Tue, 03 Jan 2012 23:41:59 -0500 tim The Agile software development methodology has obviously been popular for a few years. It comes up often in the world of BPM. Can you use Agile with BPM? Since BPM in practice often involves a lot of IT collaboration, and... http://www.ebizq.net/blogs/bpm_theory/2011/12/agile-and-bpm.php http://www.ebizq.net/blogs/bpm_theory/2011/12/agile-and-bpm.php Business Process Management Fri, 09 Dec 2011 15:23:34 -0500 tim The term "knowledge worker" has been around for as long as I can remember. I didn't know where it actually originated until writing this post and looking it up; go figure, it came from Peter Drucker in 1959. Drucker went... http://www.ebizq.net/blogs/bpm_theory/2011/11/what-the-heck-is-a-knowledge-worker.php http://www.ebizq.net/blogs/bpm_theory/2011/11/what-the-heck-is-a-knowledge-worker.php Business Process Management Tue, 15 Nov 2011 16:45:42 -0500 tim Process management regularly deals with measurement and metrics. Identify the best metrics or KPI's for your organization. Measure your performance according to those metrics. But what happens when you can't get the right information from your current operations? What if... http://www.ebizq.net/blogs/bpm_theory/2011/10/beware-of-bad-metrics.php http://www.ebizq.net/blogs/bpm_theory/2011/10/beware-of-bad-metrics.php Business Process Management Mon, 31 Oct 2011 11:43:17 -0500 tim This time of year, many companies are knee-deep in 2012 budgeting. BPM initiatives often ignore the budgetary structure and behavior of an organization. However, if you want to move your organization from departmental/silo management to a process perspective, you need... http://www.ebizq.net/blogs/bpm_theory/2011/10/budgeting-and-bpm.php http://www.ebizq.net/blogs/bpm_theory/2011/10/budgeting-and-bpm.php Business Process Management Sun, 16 Oct 2011 17:24:23 -0500 tim One issue often faced when adopting BPM is, where do we get the people to pull this off? Of course consultants can help (cough cough), but long-term an organization needs the right staff and skills to make BPM successful. Most... http://www.ebizq.net/blogs/bpm_theory/2011/10/finding-bpm-staff.php http://www.ebizq.net/blogs/bpm_theory/2011/10/finding-bpm-staff.php Business Process Management Mon, 03 Oct 2011 10:01:07 -0500 tim A wise client of ours once commented that sometimes processes succeed only because of "random acts of good behavior." How true that is, and what a good quote! What comes to mind when you want to make good behavior consistent... http://www.ebizq.net/blogs/bpm_theory/2011/09/random-acts-of-good-behavior.php http://www.ebizq.net/blogs/bpm_theory/2011/09/random-acts-of-good-behavior.php Business Process Management Thu, 15 Sep 2011 10:58:04 -0500 tim I came across a situation recently that reminded me of an experience from almost 20 years ago, back when BPM only meant beats per minute. Our team had just finished developing a homegrown workflow framework, built to be a platform... http://www.ebizq.net/blogs/bpm_theory/2011/08/workflow-naivete.php http://www.ebizq.net/blogs/bpm_theory/2011/08/workflow-naivete.php Business Process Management Wed, 31 Aug 2011 10:42:20 -0500 tim When analyzing processes, those that involve customers often get the most attention. For most organizations, customer expectations and satisfaction are of the utmost importance, and rarely can process management efforts be successful without keying in on customer interactions. There are... http://www.ebizq.net/blogs/bpm_theory/2011/08/extreme-customer-interaction.php http://www.ebizq.net/blogs/bpm_theory/2011/08/extreme-customer-interaction.php Business Process Management Wed, 17 Aug 2011 18:07:12 -0500 tim Metrics are a big part of BPM. "If you can't measure it, you can't manage it." Raise your hand if you've heard that one enough times! Rather than go into a discussion of how to decide what to measure -... http://www.ebizq.net/blogs/bpm_theory/2011/08/metrics-per-gallon.php http://www.ebizq.net/blogs/bpm_theory/2011/08/metrics-per-gallon.php Business Process Management Thu, 04 Aug 2011 13:37:22 -0500 tim Vince Lombardi: Legendary football coach. Green Bay Packer hero. BPM discussion topic. Wait, what was that? Now that the NFL season is back on (almost!), let's have some fun overlaying a BPM metaphor onto the activities of a football team.... http://www.ebizq.net/blogs/bpm_theory/2011/07/vince-lombardi-bpm.php http://www.ebizq.net/blogs/bpm_theory/2011/07/vince-lombardi-bpm.php Business Process Management Mon, 25 Jul 2011 10:39:07 -0500 tim