In last week's blog, I touched on how to achieve success at BPM. However, I didn't spend any time talking about the definition of success.
When you are working on any project within your company, your goal is success. If your project is successful, you get recognition, the company makes financial gains and it makes it much easier to take on new projects.
One of the first things I address when starting a new project is the definition of success. There are a couple of possible answers.
1) A hard answer - Determine some objective measurements that can be measured objectively. Discuss with management what they want to see as a result.
2) A soft answer - From a discussion with management, what do they want to see changed as a result.
Often, management will want both answers.
I like to use objective measurements. Measure your process(es) before any changes. You can build your return on investment analysis on these numbers. After you have implemented your solution, measure again. The results will show you how successful you have been. These measurements will help you make minor changes and see whether you have achieved positive results.
Show a positive return on investment on this project and the next one should be much easier to get approved. Success on your BPM project will benefit you and your company, so get started...