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BPM from a Business Point of View

Scott Cleveland

Analysis of Business Processes

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For the sake of this discussion, I will lump a Business Process Management [BPM] project into 4 categories - Analysis, Design, Construction and Implementation.

It has been my experience that the analysis and design categories usually take up about 75% of the project time.  When expressing this opinion, most people will agree with me.

Simply put, analysis will uncover the current environment - the as-is picture while the design will paint the to-be picture.

The Analysis includes things like:

  - Identify the problem process

  - What are the steps of the process?

  - What tasks are performed at each step?

  - Who performs those tasks?

  - What are the business rules?

  - What steps don't add value to the process?

  - Where could we automate? [Have a computer perform the task]

The Design includes the documentation necessary for the construction phase of the project.  It should be complete enough that a constructor can easily construct the solution.  It is even better if there are photos [graphics] that describe what the users will see in the user interface. 

If you complete a thorough analysis and put together a well thought out design document, the actual construction can happen very quickly.

A friend of mine has created an online course that helps you analyze your processes.  It is called Human-Centric Process Analysis and Improvement.  You should find it very helpful.  Contact me to get the website information.

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Scott Cleveland blogs about BPM from a business point of view.

Scott Cleveland

Scott Cleveland is a technical, innovative and creative marketing manager with more than 25 years of experience in marketing, marketing management, sales, sales management and business process consulting aimed at high-tech companies. His areas of expertise include: product marketing, solutions marketing, solution selling, sales maangement, business process management, business process improvement and process optimization. Reach him at RScottCleveland[at]gmail.com.


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