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BPM from a Business Point of View

Scott Cleveland

BPM Scope Creep...

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Jaisunder Venkat posted a clever blog on scope creep recently which got me thinking.

I have been burned by scope creep in the past, so I am very careful to emphasize this issue when quoting/starting any new project.

Scope creep can get you in many ways.

As a sales guy/project manager, I gather some detailed requirements.  I consult with engineering to determine the hours required to get the job done [done right].  I give the customer a quote.

So, we start the project and the customer changes the scope. 

My first challenge is to price what the change will be.  Then I have to sell the price change to the customer.  This often requires me to explain why this change entails extra work.  This is never easy - now my customer has to get a change to the purchase order approved.

On my company's side, I have to speak with engineering to get them to take on this new scope.  As you might imagine, this isn't always received with great enthusiasm.  When discussing scope creep, I always explain to my customers that it is very difficult to code to a moving target.

Changing the scope only one time may be something that you can get through without a lot of trouble.  However, multiple changes can push the patience of both the customer and the developers.  What started as a very cool project can become a real headache.

My advice, make sure that you have a scope creep discussion with your customer.  Consider it an integral part of expectations management.

Your Thoughts...

What has been your experience?

Scott Cleveland blogs about BPM from a business point of view.

Scott Cleveland

Scott Cleveland is a technical, innovative and creative marketing manager with more than 25 years of experience in marketing, marketing management, sales, sales management and business process consulting aimed at high-tech companies. His areas of expertise include: product marketing, solutions marketing, solution selling, sales maangement, business process management, business process improvement and process optimization. Reach him at RScottCleveland[at]gmail.com.


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