BPM from a Business Point of View

Scott Cleveland

Looking for BPM Success...

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In the beginning, you have identified a problem with a process or you wouldn't be reading this.

I recommend these steps be a part of any process improvement process:

·         Identify the problems with your process.  If it costs too much, why is that?  If it takes too long, why is that?  If you are faced with unhappy customers, why is that?

·         If the world were perfect, what would the process look like?  What is your vision for a solution?  You may have to compromise from your vision, but why not start with the best solution?

·         Does this process touch your customer?  Is it working well?  Are your customers happy customers?  What is their input to the process?

·         Create a high level map of your process as it exists today.  Document the process.  Try to follow the documented process to prove that you have documented what really happens. 

·         Measure the existing process.  It is important to create metrics for your process so that:  You have beginning numbers to compare with your 'improved' process numbers so that you know if you have actually improved the process; and you can use these numbers to prove your success to management.

The successful BPM projects that I know about included the steps above plus others.  Incorporate them into your project to increase your odds of success.

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Scott Cleveland blogs about BPM from a business point of view.

Scott Cleveland

Scott Cleveland is a technical, innovative and creative marketing manager with more than 25 years of experience in marketing, marketing management, sales, sales management and business process consulting aimed at high-tech companies. His areas of expertise include: product marketing, solutions marketing, solution selling, sales maangement, business process management, business process improvement and process optimization. Reach him at RScottCleveland[at]gmail.com.

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