This week's topic in the BPM blogosphere is "the single biggest key to employee buy-in."
Theo Priestley proposed that "at the end of the day, something that improves both the employee experience and customer experience is never going to be a hard sell."
So, the big question is: Why isn't this happening?
Disruptive projects such as BPM need to have an internal champion. The champion is your company's pied piper. That person will be a leader--hopefully a persuasive leader. He or she will be the cheerleader for the project. This isn't a one-time activity; it is ongoing.
The champion will get users involved in the project so that they will have some ownership. The users will have input as to what the final solution looks like. They will have a vested interest in rolling out the solution, their solution. They will have some skin in the game to make sure the project is successful.
The user community will have a first hand understanding that the solution the team (their team) came up with will improve both the employee experience and the customer experience. Everyone on the team will be telling the same positive story to others in the company.
How do you handle buy-in on your projects?