BPM from a Business Point of View

Scott Cleveland

Choosing BPM Software

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Every now and then, I see posting in a LinkedIn group asking for software recommendations for some particular business category.

Let's be real for a moment - if there are 100 software options available, maybe half of them can work for any particular company.  The recommendation that you receive could be for an option that won't work for your business.

Start with your requirements

I have come to this position from my experience.  If you start with your requirements, you will not be looking at software that doesn't really fit your business needs.  And, your requirements may get you looking at solutions that fit your business better than others.

A while back, I worked with a company that implemented proprietary software for their email solution at a time when there were many cheaper, easier options.  Once they spent the money on proprietary software, they didn't want to dump it [lose the investment] for one of these cheaper, easier solutions.  So, today they continue to spend money for maintenance and customization.

Mitigate your risk

Any company can end up purchasing a solution that is not the best fit.  A good first step to mitigating risk is to start with a requirements document.  You will be able to ask more informed questions of your potential suppliers.  You will be better equipped to make sense of their answers.  You will increase your chances of making a better decision.

Your Thoughts...

What has been your experience? 

2 Comments

Scott, I must say that most of the requirements documents I see are a waste of time. I received one last week from a large government agency. It had all the standard boxes that needed to be checked - do you have this..do you have that. This laundry list mentality of purchasing software seems to completely overlook the fact that the reason some software is better than others is often not a factor of having more features. Rather, it has to do with design. We seem to better understand the importance of design when we buy most other goods, especially consumer goods and even consumer software. So why are we so unable to understand that design is just as important if not more important for enterprise software.

http://successfulworkplace.com/2013/01/24/a-fool-with-a-tool-is-still-a-fool/

Precisely why I wrote this after seeing nonsense being posted from an SI.

Scott Cleveland blogs about BPM from a business point of view.

Scott Cleveland

Scott Cleveland is a technical, innovative and creative marketing manager with more than 25 years of experience in marketing, marketing management, sales, sales management and business process consulting aimed at high-tech companies. His areas of expertise include: product marketing, solutions marketing, solution selling, sales maangement, business process management, business process improvement and process optimization. Reach him at RScottCleveland[at]gmail.com.

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