What is your plan for business process management?
BPM
plans can be as simple as managing a single business process or as complex as
managing all of your company's processes or anywhere in between.
I
contend that you would not take on a BPM project just to manage a single
process. Further, I don't think it is
reasonable to manage all of a company's processes.
Implementing
BPM initiatives is too big to fit into a one-year plan. It makes more sense to create a five-year plan
or a 10 year-plan.
I
like to think of business processes in terms of an 80/20 rule: managing 20% of your processes will provide
80% of the possible benefits.
Basic Plan Components...
Identify
the processes that make up the 20%.
Processes that touch your customer should be in that list.
Identify
a champion who can drive your process improvement initiatives. That person will need to be able to manage change. People are averse to change; they will need to be guided (persuaded, sold, cajoled, etc.) through the change.
Prioritize
your list of processes that make up the 20%.
The
first process that you tackle should have some visibility, but be small enough
to accomplish in a short period of time.
Short-term success will get more people on board with BPM, allow
management to see results, help you with any needed funding, etc. If your project takes more than a year, you
will lose visibility and momentum.
Your Thoughts...
What
has been your experience?
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