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BPM from a Business Point of View

Scott Cleveland

BPM requires a long-term strategy

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What is your plan for business process management?

BPM plans can be as simple as managing a single business process or as complex as managing all of your company's processes or anywhere in between.

I contend that you would not take on a BPM project just to manage a single process.  Further, I don't think it is reasonable to manage all of a company's processes.

Implementing BPM initiatives is too big to fit into a one-year plan.  It makes more sense to create a five-year plan or a 10 year-plan.

I like to think of business processes in terms of an 80/20 rule: managing 20% of your processes will provide 80% of the possible benefits. 

Basic Plan Components...

Identify the processes that make up the 20%.  Processes that touch your customer should be in that list.

Identify a champion who can drive your process improvement initiatives.  That person will need to be able to manage change. People are averse to change; they will need to be guided (persuaded, sold, cajoled, etc.) through the change.

Prioritize your list of processes that make up the 20%.

The first process that you tackle should have some visibility, but be small enough to accomplish in a short period of time.  Short-term success will get more people on board with BPM, allow management to see results, help you with any needed funding, etc.  If your project takes more than a year, you will lose visibility and momentum.

Your Thoughts...

What has been your experience?


Scott Cleveland blogs about BPM from a business point of view.

Scott Cleveland

Scott Cleveland is a technical, innovative and creative marketing manager with more than 25 years of experience in marketing, marketing management, sales, sales management and business process consulting aimed at high-tech companies. His areas of expertise include: product marketing, solutions marketing, solution selling, sales maangement, business process management, business process improvement and process optimization. Reach him at RScottCleveland[at]gmail.com.


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