BPM from a Business Point of View

Scott Cleveland

BPM: A path to success

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A business owner has a problem and asks for a solution... 

There are four main parts to a BPM project: analysis, design, construction and implementation.  The analysis portion is the most critical. If a solution is designed, constructed and implemented that doesn't meet your needs, you will have wasted lots of money.

A business analyst must uncover the problem[s] you are trying to solve. Since we are talking about BPM, I will assume that the problem is a process problem. These five steps will drive success:

1. Document the process.

What are the steps of the process?  Who performs these activities?  Are there any business rules that determine a process path?

2. Determine if you have documented the process properly.

Follow the process manually to see that you have accurately recorded the steps and see who performs what activities.  Check with these people to see if there are some unspoken business rules and so on.

3. Measure the process.

Measure the existing process as it is currently being executed.  We need to know a before measurement so that we can determine our success.

4. Improve the process.         

Now is your chance to remove all non-value add activities from the process.  While looking at the process, you may see other things that you can do to make the process more efficient.  Create a new process map.

(5) Measure the process

Follow the new process manually and measure the time it takes to cycle through. Compare this time with the measurements in step three. You should see an improvement.

Addressing the problem process is only one item in your list of requirements. The requirements document can be quite lengthy - I will address some others in my next blog.

Your thoughts...

Have you tried these steps? If not, what was your approach?

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Scott Cleveland blogs about BPM from a business point of view.

Scott Cleveland

Scott Cleveland is a technical, innovative and creative marketing manager with more than 25 years of experience in marketing, marketing management, sales, sales management and business process consulting aimed at high-tech companies. His areas of expertise include: product marketing, solutions marketing, solution selling, sales maangement, business process management, business process improvement and process optimization. Reach him at RScottCleveland[at]gmail.com.

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