We use cookies and other similar technologies (Cookies) to enhance your experience and to provide you with relevant content and ads. By using our website, you are agreeing to the use of Cookies. You can change your settings at any time. Cookie Policy.

BPM from a Business Point of View

Scott Cleveland

Manual Business Processes

Vote 0 Votes

From an Information Management article by Justin Kern, a senior editor at the publication: 

"Less than half of business processes are automated and manual tasks for BI and reporting are especially burdensome as IT leaders can't carry through on their interests with a lack of enterprise capabilities, according to new survey findings.

Conducted in August [2012] and released last week, the survey consisted of 300 IT decision-makers from the U.S. and U.K. with more than 1,000 employees across a range of industries. It was handled by independent research and marketing firm Vanson Bourne and commissioned by process automation software provider Redwood Software.

The survey revealed that 99 percent of respondents spend a 'considerable' amount of time on manual business processes. From that amount, 63 percent of those surveyed stated they spend more than one-quarter of ther work time on repetitive manual processes, and another 17 percent stated manual work takes up half of their time."

My Thoughts...

I am still amazed when I see numbers like this.  Business process management software has been around for years and with each revision they get easier to implement.  Six Sigma efforts have been around for years, it is not like you can't find a resource.  Still, look at the number of respondents spending time on manual business processes.

I have said this before - a slow economy is the right time to look to become more efficient.  I am not saying that it makes sense to automate all of your processes, but there have to be some key processes that could be addressed.  And, automating a key process could pay for the entire solution.

Some number of years ago, Boeing's 737 line would produce on-off's - each plane was a different configuration.  The company determined that it would be more efficient to mass produce a single airplane configuration while on the assembly line and then "retrofit" the plane to meet the needs of the purchasing airline.  I haven't seen any numbers to show the savings, but from what I have read they are still manufacturing them and then retrofitting.  I have to conclude that it is working or they would change back.

If you need help with your business processes, there are many resources out there.  Start conversations with them to see how you can become more efficient.  Reach out to me if you like.

Your Thoughts...

What's holding you back?

Enhanced by Zemanta

1 Comment

Great article, Scott - and the survey results are pretty amazing, as you say.

You make an interesting point about not necessarily automating every single process - just the key ones. Automating processes is, in fact, a process in itself, and starting with key processes makes sense. Redwood Software (who you'll remember commissioned the survey) has a new offering called RunMyJobs - and no-one else seems to be doing anything like this yet.

Their Application Process Packages (APPs) make enterprise process automation really easy. You can start with one APP and build up more and more until - should you want to - you automate and connect the entire enterprise end-to-end. It also integrates easily with customers' third-parties (eg suppliers/partners), which works particularly well when it comes to the supply chain, for example.

Basically, the APPs bundle Redwood software with best practices/consultation from industry-specific partners. The automation service is run from the cloud so it has all the usual benefits of a hybrid cloud - it's immediate, flexible and pay-per-use etc. And it's secure, because customer data stays with the customer - only the actual processes run in the cloud.

Please check it out at http://www.runmyjobs.com/en/ if you're interested.

Thanks again for the great article.

Scott Cleveland blogs about BPM from a business point of view.

Scott Cleveland

Scott Cleveland is a technical, innovative and creative marketing manager with more than 25 years of experience in marketing, marketing management, sales, sales management and business process consulting aimed at high-tech companies. His areas of expertise include: product marketing, solutions marketing, solution selling, sales maangement, business process management, business process improvement and process optimization. Reach him at RScottCleveland[at]gmail.com.


 Subscribe in a reader

Recently Commented On


BPM, Industry Trends,

Monthly Archives