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BPM from a Business Point of View

Scott Cleveland

BPM & Change

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Over the last couple of weeks, I have talked about your 'vision' for a solution and I talked about 'scope creep'. This week I will cover 'change'.

People, in general, hate change.

How often have you heard, "I really REALLY hate change"?

That's normal. That's most people. But why do we dislike it so much?

Suddenly the rules are unclear: we don't know how we fit into the new scheme; we are adrift; we are unsure. And it takes a while to learn the new rules. We knew what to do and when to do it, and now we don't. That's why most people hate change...

A simple example - When a student moves from Middle School to High School, the school goes to great lengths to prepare them for the 'change'. Still that change is a shock to the system.

My Strategy...

This is why BPM projects need to be implemented in a relatively short period of time. You don't want the worker community to have a lot of time to over think it. This is where the 'champion' comes in. The 'champion' is your internal sales person. Not only do they guide your worker community through the changes, they will do it with enthusiasm.

They need to point out how much better life for the worker will be when the new solution is in place. They will enthusiastically explain how the solution is not only better for the worker, it is better for the company. They will gently guide the workers through the transition.

I can't stress enough how important this is. One negative person can kill an entire project. The potentially negative person must become a part of the solution. The better the 'champion' performs their tasks, the better chance for successful project.

Let's not forget that a BPM project, managed properly, can bring your company some significant financial benefits. So, what are you waiting for?

Your Thoughts...

What has been your experience? Have you had a project like this fail due to a bad attitude of one person?


2 Comments

A truism:

Change is great when you're doing it to someone else, and it sucks when someone else is doing it to you.

Scott Cleveland blogs about BPM from a business point of view.

Scott Cleveland

Scott Cleveland is a technical, innovative and creative marketing manager with more than 25 years of experience in marketing, marketing management, sales, sales management and business process consulting aimed at high-tech companies. His areas of expertise include: product marketing, solutions marketing, solution selling, sales maangement, business process management, business process improvement and process optimization. Reach him at RScottCleveland[at]gmail.com.

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