Successful organizations share a sense of purpose and priority. They define the key indicators of performance at every level, and manage the processes that drive performance.
The Need for Process Intelligence
In order to improve your performance, you must assess your business processes in terms of speed, cost, quality, quantity, and other key measures, and turn your business into a higher-performing enterprise. You must continuously adjust and improve the way your internal and external business processes perform. By understanding KPI's as they happen in live business processes, you can make objective decisions and realize your improvement potential. Just imagine the impact you can have by easily identifying the factors that impact process effectiveness.
- Improved processes lead to improved business performance; you're more competitive and make more money
- Get out from under reactive responses by seeing critical key indicators of performance (quantity, time, cost, quality) in real time -- or even predict potential outcomes
- Identify process deficiencies more quickly, and take immediate corrective action before things get out of hand
- Get more out of your people, time, and money by reducing waste and eliminating mistakes in how work gets done
Implementing a re-engineered business process is not the 'whole' project, it is just the starting point. If you don't measure/monitor the process, you will never know if you are successful. Further, over time, changes occur - people, environment, equipment, software, etc. Managing/Monitoring/Improving your business processes is an ongoing event.
What's in it for you?
More efficient business processes lead to increased revenues, lower costs and improved customer relationships. It can differentiate you from your competitors. It can be the key that allows your company to break out as the market leader.
Your Thoughts...
What steps has your company taken to be a market leader?
Keeping it Real!
Scott, I really enjoyed your article. This is one area of BPM that often gets neglected, but is one of the most important facets of BPM technologies.
Many people focus on BPM as a means to automate a process. Really, BPM is more about improving the process than automating it. Automating the process provides a limited ROI, but where businesses are monitoring and analyzing short and long-term processes and operational trends, they have a better chance of targeting the best process improvements.
An old business professor of mine used to say, "Keeping the score, improves the score". That is certainly true for BPM investments today.
Thanks for increasing attention on this topic.