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BPM from a Business Point of View

Scott Cleveland

BPM Technical Issues

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In 2009, AIIM surveyed companies that had implemented BPM solutions. In that survey they asked each company to identify the 4 biggest technical issues that they experienced.

Here is the top 4:

  • Integration with other systems
  • Unexpected exceptions requirements
  • Over-complexity of process creation and rules engine
  • Shortcomings within the end user interface

My Thoughts...

I want to share these with you so that you can mitigate their impact.

Integration - Solutions to real business problems will likely require some integration. You don't need to do a complete integration, just make it so software packages can read/write where and when they need to.

Exceptions - Another word for scope creep. Scope creep is a project killer and stopping it may be difficult. Educate your team on the consequences.

Complexity - Choose the right process to implement. Do not take on the most complex process - take on a process that has visibility and the solution will be of value. Work your way up to the difficult processes building on your successes.

User Interface - If the solution is not easy to use, people won't use it. This comes back to managing change - make it easy for the user to use, then the change won't seem so great.

In this uncertain economy, effective process management is a key ingredient to success that allows you to break out as a market leader.

Your Thoughts...

What steps has your company taken to be a market leader?

Keeping it Real!

1 Comment

Many of these issues arise from trying to use a BPMS as a HIMS.

As David Wheeler said, "All problems in computer science can be solved by another level of indirection". The HIMS is just such a layer:


All the best

Scott Cleveland blogs about BPM from a business point of view.

Scott Cleveland

Scott Cleveland is a technical, innovative and creative marketing manager with more than 25 years of experience in marketing, marketing management, sales, sales management and business process consulting aimed at high-tech companies. His areas of expertise include: product marketing, solutions marketing, solution selling, sales maangement, business process management, business process improvement and process optimization. Reach him at RScottCleveland[at]gmail.com.


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