In 2009, AIIM surveyed companies that had implemented BPM solutions. In that survey they asked each company to identify the 4 biggest technical issues that they experienced.
Here is the top 4:
- Integration with other systems
- Unexpected exceptions requirements
- Over-complexity of process creation and rules engine
- Shortcomings within the end user interface
My Thoughts...
I want to share these with you so that you can mitigate their impact.
Integration - Solutions to real business problems will likely require some integration. You don't need to do a complete integration, just make it so software packages can read/write where and when they need to.
Exceptions - Another word for scope creep. Scope creep is a project killer and stopping it may be difficult. Educate your team on the consequences.
Complexity - Choose the right process to implement. Do not take on the most complex process - take on a process that has visibility and the solution will be of value. Work your way up to the difficult processes building on your successes.
User Interface - If the solution is not easy to use, people won't use it. This comes back to managing change - make it easy for the user to use, then the change won't seem so great.
In this uncertain economy, effective process management is a key ingredient to success that allows you to break out as a market leader.
Your Thoughts...
What steps has your company taken to be a market leader?
Keeping it Real!
Many of these issues arise from trying to use a BPMS as a HIMS.
As David Wheeler said, "All problems in computer science can be solved by another level of indirection". The HIMS is just such a layer:
http://tinyurl.com/3465abl
All the best
Keith