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BPM from a Business Point of View

Scott Cleveland

BPM Project Objectives

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There has to be a reason for a company to embark on a Business Process Management [BPM] project, otherwise you would never start one. What is the problem you are trying to solve?

Tips for starting your BPM Project...

  • Identify the problem - What needs to change so that the problem will either go away or become manageable? Some process either takes too much time or is mistake prone or is not customer friendly, etc.
  • Translate those needs into an objective - Shorten the process cycle time from 10 days to 5...
  • Identify meaningful metrics so that you can measure your success against your objective.
  • Measure the current process to record the 'before' baseline.
  • Gather metrics to assess your ongoing success.
  • Learn from the results.
  • Make the necessary process improvements that will help you achieve your objectives.

There is virtually no chance that you can achieve process perfection on the first pass, so give that up. Do the best you can and then make the necessary improvements to your process as you go. This 'process' will continue indefinitely because 'change' happens.

In this uncertain economy, effective process management is a key ingredient to success that allows you to break out as a market leader.

Your Thoughts...

What steps has your company taken to be a market leader?

Keeping it Real!

1 Comment


Hi.Thanks for your useful article.Here I use BPM for:
1- preparing a road map for automation.
2- integrating the overall process of operation
3- Omitting the retriving actions in different processcs
4-Merging the jobs after automation because of increasing the share of programmed decisions in the process of decision making
5-Miniizing the costs
Thanks and regards
Dariush Safaee

Scott Cleveland blogs about BPM from a business point of view.

Scott Cleveland

Scott Cleveland is a technical, innovative and creative marketing manager with more than 25 years of experience in marketing, marketing management, sales, sales management and business process consulting aimed at high-tech companies. His areas of expertise include: product marketing, solutions marketing, solution selling, sales maangement, business process management, business process improvement and process optimization. Reach him at RScottCleveland[at]gmail.com.


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