BPM from a Business Point of View

Scott Cleveland

Stepping Out of the Recession

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From 'Performance Management in the Midmarket' by the Aberdeen Group...

During the current economic downturn, Businesses are feeling pressure to access, review, analyze and act upon events and information in order to become more agile as they work to meet day-to-day operational and financial performance goals.

They interviewed over 300 companies and identified these amongst their top 10:

• Executive mandate to find operational efficiencies
• Increased cost due to operational inefficiencies

My Thoughts...

In my blogs, I have been trying to help companies come out of this recession as winners. I have been saying over and over that 'with the economy in its current state, now is the time to look for ways to become more efficient. Why? Efficiency will lower costs which should result in higher profits'.

Here is yet another article pointing to operational efficiency as a 'step' to breaking out of the recession as a winner.

In this article, they say that performance drivers are characterized by their immediacy. This is another way of saying that the squeaky wheel gets the oil. I say that there is an 80/20 rule in place here - efficiency in 20% of your business processes will get you 80% of the benefits. So, have you identified your 20%, your most immediate processes, your high value processes or your squeaky wheel?

Improving and automating your high value processes can reduce your costs significantly. I have performed many returns on investment analyses and most of them are over 100%. The savings are well worth the effort.

As I said last week, the economy may be turning around, but it is not likely to happen quickly. And, the world after it is unlikely to resemble the one before it. Increase your chances of coming out if this recession as a winner by addressing efficiency this year.

Your Thoughts...

Can you identify your high value processes?

Keeping it Real!

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Scott Cleveland blogs about BPM from a business point of view.

Scott Cleveland

Scott Cleveland is a technical, innovative and creative marketing manager with more than 25 years of experience in marketing, marketing management, sales, sales management and business process consulting aimed at high-tech companies. His areas of expertise include: product marketing, solutions marketing, solution selling, sales maangement, business process management, business process improvement and process optimization. Reach him at RScottCleveland[at]gmail.com.

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