From Rashid N Khan, President of Leadership BPM ...
He sees the future of BPM in the three S's: Socialization, SaaS and Simplification.
Social networking is becoming a very important way in which people interact with each other. It is having a profound impact on many aspects of the Internet-driven software industry, and BPM is sure to be one such area. A BPM process is a social activity wherein people collaborate and communicate with each other. Social networking technologies are an excellent compliment to BPM.
My Thoughts...
Having worked for startups in Silicon Valley, I have been watching these social sites very closely.
Over the last several years, I have been researching how to use these sites to increase revenues. Today, pundits are calling this Marketing 2.0. These sites are the getting a lot of attention from marketers trying to figure out how to make money on the movement. It is still early...
BPM & Social media...
BPM is about managing business processes. The goal - manage processes to increase revenues, decrease costs and improve customer relationships. You can manage business processes without using any software or websites - it has been happening for years. If using software or social media will help you manage processes, then I am all for it.
Today I can't see a reason to go there. We already have Email, why go through Facebook mail? We can already share documents, why post them on Facebook? We can notify people of tasks with Email, why use Twitter? However, I do see that a social site could be a part of a process that helps you build and maintain customer relationships.
Next week - SaaS.
Your Thoughts...
Do you believe that social sites will help manage business processes?
Keeping it Real!
I think many peoples use social media by a channel for gettering just broad informations.
This is just my short thought.
Social media à la Twitter – as a way to virally promote rumors, ideas, celebrities’ egos or IT analyst pontifications – all leaves me cold. As a contribution to the art of BPM it probably leaves you cold as well. After all there is a clue in the word “Management� dare I say. Companies are implementing Business Process Management strategies to improve standardization, efficiency and compliance. I didn’t hear that they were implementing more advanced forms of Business Process ‘Rumor Mills’ to try to achieve these goals.
So seeing the role of socialization in Business Process Improvement through the lens of social media fads like Twitter is unlikely to be helpful. (Though plenty of BPM industry analysts seem to be Tweeting that this is the next big idea to take BPM forward ... kind of says a lot about Twitter in itself don’t you think?
That said, I believe Socialization is a critical success factor for Business Process Improvement . Take Cisco as an example. They are using WebEx and Nimbus Control in unison to collaboratively capture, discuss and enhance business processes in real-time, distributed workshops, with participants in multiple locations and time zones. Read the interview here - http://tinyurl.com/yby27zm .
The provision of a web accessible platform for collaborative business process improvement is surely now-days essential to any enterprise if they seek continuous business process improvement. Stepping beyond the project silo mentality to “As-Is … To-Be� into the continuous improvement world of small incremental improvements “To-Be … To-Be … To-Be …� begs three questions …
* How are people to be informed of a change?
* How are people to contribute ideas towards improvement?
* How will you notify them that their idea is being evaluated or has been considered, adopted or rejected?
A collaborative platform to encourage such round-trip communication and content management of business process content is here today. You might even say it’s “Putting the M back in BPM�. But that’s another story. http://tinyurl.com/yd72j8c
BPM is about managing business processes. The goal: manage processes to increase revenues, decrease costs and improve customer relationships.Social networking is becoming a very important way and Social networking technologies are an excellent compliment to BPM.A BPM process is a social activity wherein people collaborate and communicate with each other.
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