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BPM from a Business Point of View

Scott Cleveland

Top 10 Reasons to Manage Processes

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Top 10 lists have become popular, so let's look at the top 10 reasons to manage your business processes...

10) Actually see the activities required to provide goods or services
9) Identify activities that don't add value to the goods or services
8) Stop performing non value add activities [reduce costs]
7) Identify activities that touch your customer
6) Stop performing activities that are not customer friendly [happy customers]
5) Improve customer relationships [happy customers]
4) Produce more goods or services in less time [increase revenues]
3) Find more time for innovation [increase market share]
2) Create a competitive advantage [increase market share]
1) Increase profits

Your Thoughts...

The order of these is somewhat arbitrary - what would you add to this list?

Keeping it Real!

2 Comments

Wonderful way of looking at it :-D

1. Understanding the impact of an ever changing business environment on your process activities enables a company to react quickly.

2. Clearly defining accountabilities and responsibilities eliminates duplication of effort and cuts down on the bureaucracy and politics involved with change.

3. Easier to identify performance measures and provide a line of sight between organization, process and employee performance goals.

4. Strategies are accomplished through processes. Without proper management, strategies will take longer to achieve.

Scott Cleveland blogs about BPM from a business point of view.

Scott Cleveland

Scott Cleveland is a technical, innovative and creative marketing manager with more than 25 years of experience in marketing, marketing management, sales, sales management and business process consulting aimed at high-tech companies. His areas of expertise include: product marketing, solutions marketing, solution selling, sales maangement, business process management, business process improvement and process optimization. Reach him at RScottCleveland[at]gmail.com.

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