How are we doing? Is that new BI system making a difference for us?
As many of you have probably already heard through various seminars and trade journals, you can't tie business intelligence and enterprise data warehouse to the business until you have key performance indicators, or KPIs, in place.
KPIs help measure the impact of a BI/DW effort in tangible business increments, such as numbers of widgets sold to particular customers, or decreased error rates, or decreased customer complaints, and so on.
Claudia Imhoff points to a new site that actually provides an entire library of KPIs, available for adoption at no charge. The KPI Library -- "Where good KPI definitions meet." (Free registration required to view entire library.)
The site now has close to 1,000 KPIs, spanning 16 business areas, including finance, governance and compliance, human resources, IT, legal, outsourcing, and procurement.
Typical KPIs in the library include the following:
- % of (preferred) suppliers not used in last 12 months ...I should make sure my clients use this one :-)
- Market share gain comparison %
- Ad click-through ratio (CTR)
- Cash dividends paid
- Share price
- Perfect Order Measure
- Average customer recency
- Average number of trackbacks per post
- % of service requests posted via web (self-help)
- Total energy used per unit of production
- Cumulative Annual Growth Rate (CAGR)