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Peter Schooff

Driving customer service with BPM: Speaking with Forrester Research

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Listen to my podcast with Paul Hagen and Derek Miers, both principal analysts at Forrester Research. In this Q & A, we cover how processes can drive one of the most important aspects of businesses today: customer service. That topic is also the focus of a new book from Forrester called Outside In: The Power of Putting Customers at the Center of Your Business.

Listen to or download the 21:05 minute podcast below:

Download file.

Read the edited transcript here.

ebizQ’s expert blog team covers a broad range of BPM, business integration, business analytics/monitoring, collaboration, content and related issues.

Peter Schooff

Peter Schooff is Contributing Editor at ebizQ, and manager of the ebizQ Forum. Contact him at pschooff@techtarget.com

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