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ebizQ's Business Agility Watch

Peter Schooff

Using BPM to deliver great customer service: Neil Ward-Dutton explains

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Listen to my podcast with Neil Ward-Dutton, co-founder and research director of MWD Advisors. Neil is one of Europe's most experienced and high profile IT industry analysts. In this interview, we cover how BPM can deliver top quality customer service. Note that MWD is currently offering free case study interviews on how organizations are managing customer experiences through BPM.

Listen to or download the 15:26 minute podcast below:


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Read the edited transcript right here.

ebizQ’s expert blog team covers a broad range of BPM, business integration, business analytics/monitoring, collaboration, content and related issues.

Peter Schooff

Peter Schooff is Contributing Editor at ebizQ, and manager of the ebizQ Forum. Contact him at pschooff@techtarget.com

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