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ebizQ's Business Agility Watch

Peter Schooff

Taking control of business decisions with decision management: James Taylor explains

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Listen to my podcast with James Taylor, head of Decision Management Solutions and the foremost thinker and writer on decision management. James has a new book, Decision Management Systems: A Practical Guide to Using Business Rules and Predictive Analytics, which we discuss in the podcast as well as how this all helps one of the keys to today's business, customer service.

Listen to or download the 11:54 minute podcast below:

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Read the transcript right here!

ebizQ’s expert blog team covers a broad range of BPM, business integration, business analytics/monitoring, collaboration, content and related issues.

Peter Schooff

Peter Schooff is Contributing Editor at ebizQ, and manager of the ebizQ Forum. Contact him at pschooff@techtarget.com

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